Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed
settings

540-636-4040 | 232 S Royal Ave Front Royal, VA 22630

CUSTOMER SURVEY

CUSTOMER SURVEY

Customer Survey

"No Better Time Than The Present!"

It's an old phrase that offers wise words even today. The best time to give us feedback about your experience at Rick's Auto Care & Tire Center is right now. Please take a minute or two, while the details of your appointment are still fresh in your mind and let our team know how you feel about your auto repair service. At Rick's Auto Care & Tire Center we seek to provide remarkable customer service, and sharing even the smallest details about your service helps us improve.

Strongly
Agree
Agree Disagree Strongly
Disagree
Not
Applicable
Customer Service Arrow Down Arrow Down Arrow Down Arrow Down Arrow Down
I was greeted and waited on promptly
I was treated courteously.
The recommended service / maintenance was clearly explained to me.
Auto Repair / Service
The Service was completed to my satisfaction.
The service was completed in the estimated time.
I was pleased with the condition of the vehicle when it was returned to me.
Overall Opinion
My overall experience was a good one.
I would recommend you to family/friends/Associates.
I would do service with you again.


What Our Customers Are Saying

reviewiconFront Royal, VA

I stopped by Rick's during the snow last week because my oil pan shield was dragging on the ground. Even though the sign said they were closed, they helped me. I went back yesterday to have a new shield installed. I think I've found my new home to work on my car. The customer service and the work are the best! They are definitely a great example of people helping each other, especially this time of year. Thanks Rick Jasper, and all the other employees.

, 12/23/2020

reviewiconFront Royal, VA

Just moved in the area. Called Rick's Auto for Safety Inspection. Spoke to Jasper and he advised me to be there at 7:50am to fill out the paperwork and he could do the inspection at 8am, when they opened. Outstanding service, they did the Safety Inspection and I was out of there at 8:30. Very friendly and knowledgeable staff, specially Jasper. Will take all my autos there for maintenance and service.

, 12/10/2020

reviewicon

Rick, Jasper, Mark, & staff, Just wanted to let you all know about the fantastic job you all did on my '92 Ford E-150 Mark III van. It literally runs and sounds brand new. The engine is so quiet I can barely hear it. The hesitation when you give it throttle is gone and everything is performing as it should now. Thanks again for keeping all my vehicles running great. Take care and we'll see you all down the road when I need service again.

, 08/24/2020

reviewicon

My family just purchased our 2nd vehicle from Rick's. The 1st one is still running strong . We noticed a Explorer on the lot that was clean and runs smooth. And the price was more than reasonable we could not pass it up. Perfect vehicle for our daughter who will be commuting to school.

reviewicon

Took my car in for grinding sound in my brakes got me right in and fixed my up. Great staff. Honest and family oriented. I will definitely go there again. Thank you!

reviewicon

Great service there today. A very friendly staff in the office also. Thank you for your customer service. We do not see enough of that these days.

  • ACDelco
  • ALL-DATA
  • BG Products
  • Go Powertrain
  • Mobil 1
  • ROWriter
  • Car Care Aware
  • Call Us For Service: 540-636-4040