Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed
settings

WHEN ACCIDENTS HAPPEN

How to Respond in a Tough Situation

Being in a car accident is the last thing anyone wants - but when it does happen, there are ways of making sure that the legal and insurance issues are handled with as little stress as possible.

  • First of all - stay calm.
  • If someone is injured, be sure to call for medical help.
  • Make sure you call the police.
  • Don't publicly make any statements where you either accuse the other person of causing the accident or take all the blame yourself. It could open you up to legal problems.
  • Whatever you do, don't leave the scene until you've had a chance to talk with the officer and you've gotten their name. It's important to make sure that your side of the story goes on the record. Afterward, it's a good idea to get a copy of the police report.
  • Make sure you have a pre-printed copy of your insurance information in the glove compartment, along with a camera you can use to provide pictures for the insurance company. A disposable camera with a flash for nighttime or interior shooting is usually best for this.
  • In dealing with the other driver, make sure you get their name, address, driver's license number and insurance information - and that they get the same information from you.
  • Also, make sure to get information from any witnesses as well.
  • Make sure you get pictures of any physical evidence of what could have caused the accident.
  • Write down pertinent details such as where the accident took place, what the weather was like, etc.
  • Once the information's exchanged, report the accident to the insurance company immediately, even if it's not your fault.
  • Make sure you understand how you're covered, and don't be afraid to ask the insurance company to explain the conditions of your coverage and payments.
  • Don't be afraid to seek legal advice - and don't sign anything if you don't understand it.
  • When you're using a body shop to get repairs to your vehicle, be aware that the insurance company can recommend a shop, but you are under no legal obligation to use its services. You have the legal right to choose the shop to do your repairs.
  • Also be aware that insurance companies sometimes try to dictate what type of parts are used in a vehicle's repair. They might insist that a shop not use Original Equipment Manufacturer (OEM) parts, as they are more expensive.

    You have a right to know what kind of parts are being used on your vehicle, and to know if your insurance policy dictates what kind of parts can be used in your car. If your policy lets you choose, you have the right to decide for yourself.
  • An insurance company also has the right to inspect your vehicle, but it is not required to do so. In addition, they cannot require you to visit one of their own claim centers.
  • And finally: Make sure you learn from this accident, but also let yourself move on from what happened. Everyone has an accident once in a while - it's just something that happens.

Remember - Drive Safely!

Want more information on your rights? To make an appointment, call us at 540-636-4040 or make an appointment online!


What Our Customers Are Saying

Brought a new exhaust system to be installed in my '96 Toyota Tercel, and the service was exceptional. Very friendly staff and loved their office dog Lucy. :) Would definitely recommend to anyone and will plan to use them again in the future.


-Katie Bowles

I cannot say enough about Rick's Auto Care. Today I started my vacation only to have my car stop moving on the way to Skyline Caverns. Rick's set up a tow and were able to repair my car quickly. I couldn't be more happy with my experience with them, and if I lived here I'd without hesitation use them EVERYTIME I needed auto service. Thank you for getting my car fixed FAST and allowing me and my girlfriend to resume our vacation quickly.


-Vincent Corrado

We were on vacaton, and about an hour from Front Royal we heard a grinding noise. The next morning we brought our Sorento to Rick's, explained the problem, and that we were on vacation. They got us right in, let us know the problem, and ordered the parts. They made the repairs the following morning. All around excellent staff and service. Thanks so much for understanding our predicament and making us your priority.


-Erick Frost

I have used Rick's several times for multiple vehicles. Trustworthy mechanics that do quality work. Rick's Auto has never disappointed me, and his prices are reasonable.


-Larry Gniewek

Been going to Rick's Auto Care for years & love the service. The atmosphere is relaxed & friendly, but work is totally professional. I spent many years of my career in the car business so I really appreciate the honesty & integrity of this group. This is the only place my vehicles will go for service!


-Cheryl Kennedy

My wife and I have for many years relied on Rick's to maintain our vehicles. The service at Rick's is top-notch and professional, but the atmosphere is down-home and friendly. I always feel---and am treated---like family there. I'm grateful to have a place like Rick's Auto Care to take care of our vehicle maintenance needs.


-Vernon Kirby

Great staff and customer service. I've been going to them for around 4-5 years now. Honest is the best word to describe them. These guys will tell you what absolutely has to be repaired and what can wait. Repairs are always done in a timely manner and at a fair price.


-Johnson Turner

Trust is something that is earned. Rick and his crew have gained my trust by treating me fairly over the years. I will continue to bring my vehicles to Rick's and to recommend your business to everyone I know. Thank you and God Bless you for your honesty and integrity!


-Rick Morgan

Awesome. Garages who use the best tools (Snapon) give the best service.


-Jason Muir

Always fair and friendly.


-Nancy Mangione

Rick's is great...easy to work with...find a way to help you out and just good work! Give them a try and see first hand!


-Tim Morse

Doing business with them for a few years...real good.


-Ron Sutherland

Went to Rick's for minor car exhaust work and my yearly inspection, which turned up an issue with the brake lights. They were able to get me back on the road quickly and at a fair price. I would highly recommend Rick's for anyone looking for auto service in Front Royal.


-Neil Wood

I had a bit of work done on an old 1992 Geo Prism over several days. I think the labor was fair and they were friendly as a neighbor to me. They definitely went the extra mile. Total cost to me was about $500 for the parts/labor/inspections. I was impressed.


-Daniel Sutton

Honest people, waiting room has tv, coffee, family atmosphere.


-Jennifer Collins
  • ACDelco
  • ALL-DATA
  • BG Products
  • Go Powertrain
  • Mobil 1
  • ROWriter
  • Car Care Aware
  • Call Us For Service: 540-636-4040