Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed
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540-636-4040 | 232 S Royal Ave Front Royal, VA 22630

INSURANCE QUESTIONS

INSURANCE QUESTIONS

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 540-636-4040 or make an appointment online!


What Our Customers Are Saying

reviewiconFront Royal, VA

I stopped by Rick's during the snow last week because my oil pan shield was dragging on the ground. Even though the sign said they were closed, they helped me. I went back yesterday to have a new shield installed. I think I've found my new home to work on my car. The customer service and the work are the best! They are definitely a great example of people helping each other, especially this time of year. Thanks Rick Jasper, and all the other employees.

, 12/23/2020

reviewiconFront Royal, VA

Just moved in the area. Called Rick's Auto for Safety Inspection. Spoke to Jasper and he advised me to be there at 7:50am to fill out the paperwork and he could do the inspection at 8am, when they opened. Outstanding service, they did the Safety Inspection and I was out of there at 8:30. Very friendly and knowledgeable staff, specially Jasper. Will take all my autos there for maintenance and service.

, 12/10/2020

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Rick, Jasper, Mark, & staff, Just wanted to let you all know about the fantastic job you all did on my '92 Ford E-150 Mark III van. It literally runs and sounds brand new. The engine is so quiet I can barely hear it. The hesitation when you give it throttle is gone and everything is performing as it should now. Thanks again for keeping all my vehicles running great. Take care and we'll see you all down the road when I need service again.

, 08/24/2020

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My family just purchased our 2nd vehicle from Rick's. The 1st one is still running strong . We noticed a Explorer on the lot that was clean and runs smooth. And the price was more than reasonable we could not pass it up. Perfect vehicle for our daughter who will be commuting to school.

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Took my car in for grinding sound in my brakes got me right in and fixed my up. Great staff. Honest and family oriented. I will definitely go there again. Thank you!

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Great service there today. A very friendly staff in the office also. Thank you for your customer service. We do not see enough of that these days.

  • ACDelco
  • ALL-DATA
  • BG Products
  • Go Powertrain
  • Mobil 1
  • ROWriter
  • Car Care Aware
  • Call Us For Service: 540-636-4040