Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed
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INSURANCE QUESTIONS

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 540-636-4040 or make an appointment online!


What Our Customers Are Saying

Brought a new exhaust system to be installed in my '96 Toyota Tercel, and the service was exceptional. Very friendly staff and loved their office dog Lucy. :) Would definitely recommend to anyone and will plan to use them again in the future.


-Katie Bowles

I cannot say enough about Rick's Auto Care. Today I started my vacation only to have my car stop moving on the way to Skyline Caverns. Rick's set up a tow and were able to repair my car quickly. I couldn't be more happy with my experience with them, and if I lived here I'd without hesitation use them EVERYTIME I needed auto service. Thank you for getting my car fixed FAST and allowing me and my girlfriend to resume our vacation quickly.


-Vincent Corrado

We were on vacaton, and about an hour from Front Royal we heard a grinding noise. The next morning we brought our Sorento to Rick's, explained the problem, and that we were on vacation. They got us right in, let us know the problem, and ordered the parts. They made the repairs the following morning. All around excellent staff and service. Thanks so much for understanding our predicament and making us your priority.


-Erick Frost

I have used Rick's several times for multiple vehicles. Trustworthy mechanics that do quality work. Rick's Auto has never disappointed me, and his prices are reasonable.


-Larry Gniewek

Been going to Rick's Auto Care for years & love the service. The atmosphere is relaxed & friendly, but work is totally professional. I spent many years of my career in the car business so I really appreciate the honesty & integrity of this group. This is the only place my vehicles will go for service!


-Cheryl Kennedy

My wife and I have for many years relied on Rick's to maintain our vehicles. The service at Rick's is top-notch and professional, but the atmosphere is down-home and friendly. I always feel---and am treated---like family there. I'm grateful to have a place like Rick's Auto Care to take care of our vehicle maintenance needs.


-Vernon Kirby

Great staff and customer service. I've been going to them for around 4-5 years now. Honest is the best word to describe them. These guys will tell you what absolutely has to be repaired and what can wait. Repairs are always done in a timely manner and at a fair price.


-Johnson Turner

Trust is something that is earned. Rick and his crew have gained my trust by treating me fairly over the years. I will continue to bring my vehicles to Rick's and to recommend your business to everyone I know. Thank you and God Bless you for your honesty and integrity!


-Rick Morgan

Awesome. Garages who use the best tools (Snapon) give the best service.


-Jason Muir

Always fair and friendly.


-Nancy Mangione

Rick's is great...easy to work with...find a way to help you out and just good work! Give them a try and see first hand!


-Tim Morse

Doing business with them for a few years...real good.


-Ron Sutherland

Went to Rick's for minor car exhaust work and my yearly inspection, which turned up an issue with the brake lights. They were able to get me back on the road quickly and at a fair price. I would highly recommend Rick's for anyone looking for auto service in Front Royal.


-Neil Wood

I had a bit of work done on an old 1992 Geo Prism over several days. I think the labor was fair and they were friendly as a neighbor to me. They definitely went the extra mile. Total cost to me was about $500 for the parts/labor/inspections. I was impressed.


-Daniel Sutton

Honest people, waiting room has tv, coffee, family atmosphere.


-Jennifer Collins
  • ACDelco
  • ALL-DATA
  • BG Products
  • Go Powertrain
  • Mobil 1
  • ROWriter
  • Car Care Aware
  • Call Us For Service: 540-636-4040